Social media crisis can be you chance for success!

No, I haven’t got mad. Really, social media crisis can be absolutely something to win love and loyalty from your clients. And even strangers....

Why bad customer care can cause you a social media crisis?

So many products and services are just about the same. Their prices are similar, one can’t tell the difference of offered value. One of...

How to prepare for social media crisis

You are so scared of social media crisis you can’t sleep. You want to prepare, but have no idea how? Is it even possible?...

How to handle social media crisis with latte?

You know Starbucks, right? They developed a model to handle social media crisis (and I think also negative comments) called Latte. So - grab...

How to handle social media crisis – 5C rule

Every company using social media to bring brand awarness, selling or any other reason, has to face the fact that sooner or later they...