No, I haven’t got mad. Really, social media crisis can be absolutely something to win love and loyalty from your clients. And even strangers. How to do that?
So many products and services are just about the same. Their prices are similar, one can’t tell the difference of offered value. One of things that can help you be something else is customer care. In both: good and bad way.
You are so scared of social media crisis you can’t sleep. You want to prepare, but have no idea how? Is it even possible? Here are some tips and ideas. After reading this post you should sleep as a baby.
You know Starbucks, right? They developed a model to handle social media crisis (and I think also negative comments) called Latte. So – grab your coffee and rescue your reputation. How to handle social media crisis with latte?