You know Starbucks, right? They developed a model to handle social media crisis (and I think also negative comments) called Latte. So – grab your coffee and rescue your reputation. How to handle social media crisis with latte?
Every company using social media to bring brand awarness, selling or any other reason, has to face the fact that sooner or later they might have a crisis. How to react to social media crisis and is there a good way to handle it? Let me teach you.